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ICT Market

Information and telecommunications technologies and services are the base of solid and efficient business processes in modern companies. But technology lifecycles are short, and while standards are getting higher, operational costs have to be lowered. Innovation is the key to overcoming this challenge: new technologies, optimised processes and new service models help activate existing potentials.

Your contact for ICT technologies:
Mario Zillmann, partner
+49 8261 73140-0
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IT Consultancy and Systems Integration

IT Consulting and Systems Integration companies are some of the business-to-business suppliers traditionally monitored by Lünendonk. Within over 25 years of observance, the field of suppliers and the services offered changed drastically. More and more service definitions blur, new competitors are pushing into the market. Companies who generate more than 60 percent of their revenues with IT consultancy, individual software development and systems integration are eligible for the Lünendonk® List.

IT Services

IT Services in a narrower sense – i.e. outsourcing, application management, facilities management as well as equipment services, maintenance and training – represent an important part of the whole software and services market. This is the result of the trend towards using external service providers for IT tasks and the rise of so-called in-house outsourcing. Companies who generate more than 60 percent of their revenues with the provision of IT services are included in the Lünendonk® List.

Business Innovation/Transformation Partners

Since some years, several suppliers are adapting their service portfolio to meet changing demands in the IT consultancy and service markets. They play the part of Business Innovation/Transformation Partners (BITP) and, as “one-stop” service providers, they offer a mix of management and IT consultancy, implementation, outsourcing, business process management (BPM) or business process outsourcing (BPO) respectively. They are called BITP because they seek long-term business relationships, corporate responsibility and they long for provision of lasting support for clients via innovation and transformation services (meaning change and adaptation services).

Standard Software

The analysis of Standard Software Companies is one of Lünendonk’s earliest projects. Lünendonk GmbH has been monitoring standard software providers in the business-to-business segment since 1983. Companies who generate more than 60 percent of their revenues with the production, sale and maintenance of standard software are eligible for the Lünendonk® List.

Business Intelligence Standard Software

Business Intelligence Standard Software, or BI for short, are software solutions for planning, analysing and controlling business activities. The market for BI standard software, analysed by Lünendonk since 2003, is a segment of the standard software market, constantly monitored by Lünendonk since 1983.

Project Staffing / Freelance IT Experts

Providers of Recruiting, Procuring and Managing Freelance IT Experts aim to provide their clients with the right specialist at the time and in the right place. They act as distributing agencies for freelance experts. The range of services includes personal support and the direct search for experts on the clients’ behalf, to online platforms where clients can look for profiles matching their demands.

Depending on a provider’s specialisation procuring freelance IT experts can be the firm’s sole core activity, but in other cases firms recruit experts for permanent positions, or they run projects with their own, permanently employed IT experts. Since 2007 Lünendonk have been monitoring this market segment constantly.

Stammdaten – Master Data Management

Behindert mangelnde Datenqualität die digitale Transformation?

Man sollte annehmen, Stammdatenmanagement sei nach all den Jahren intensiver Arbeit ein gelöstes Problem. Jedoch scheint es so, dass die hohen Investitionen in diese Technologien zwar notwendig waren, die Unternehmen es aber versäumt haben, ihre Strukturen und Prozesse so zu verändern, dass eine sinnvolle Verwaltung der Stammdaten gewährleistet werden kann.  So gestaltet sich die Ist-Situation auch dramatisch anders: Nur etwa jedes siebte Unternehmen (15 %) hält das Problem Stammdaten für gelöst. Satte 85 Prozent kämpfen noch mit dem Thema. Das ist im Hinblick auf die bevorstehende Digitalisierung von Produktion, Handel, Finanzwesen und anderen Branchen ein katastrophaler Befund.

Worauf sollen digitale Geschäftsmodelle dann eigentlich aufbauen? Und was ist nun das Problem der Stammdaten? Wir analysieren die Situation:

  •     Gibt es Unterschiede zwischen den Branchen?
  •     Sind Großunternehmen besser aufgestellt als kleinere?
  •     Spielen die Abnehmergruppen B-to-C oder B-to-B eine Rolle?

Sie suchen Antworten? Die Lünendonk-Studie ist jetzt kostenfrei erhältlich.